Though I've found Adobe staff to be unfailingly courteous and helpful, I've found Adobe systems (the online systems supporting CC billing and program download) to be poor. These systems are much more important for software rental, as failures can lead to paid-for software not working. I would like to think that Adobe know that, and are doing something about it.
I recently subscribed in Australia to Photoshop CC for the bargain price of $9.99 per month for a year's contract. I'd heard there was an improvement in Smart Sharpen. It now has a noise-reduction slider.
However, I'm very puzzled that every time I open the program, I get a screen asking if I want to continue using the trial or 'License this Software'. Naturally, I click on 'License This Software' and am taken to a screen where I sign in with my Adobe ID, and I'm then asked to enter the license number.
Unfortunately, the number I was given over the phone when I bought the subscription does not appear to be a license number. It does not have the right number of digits. So I am stuck using a trial which now expires in 11 days.
Furthermore, the available RAM (under Edit/preferences/performance) is described as 3255 MB, despite my having 32 gigabyte of memory installed on my computer. 3.2 GB is very limiting nowadays.
Now this should be an easy problem to fix by contacting Adobe Customer Service. So I ring the same number I rang to purchase my subscription to PS CC in mid December, and I get a long spiel about Adobe having recently been under attack from hackers to get members' personal details, followed by details of the internet address to go to if this relates to my query, followed by lots of other options, press 1 for this, 2 for that, and so on, and so on, till finally I get to the option for technical support regarding Photoshop Creative Cloud. Phew!
Having pressed the right button, the phone switches to background music and I wait for some real person to answer my call. The music continues without interruption. There is no automated message along the lines, "Sorry! No-one is currently available to take your call. Please ring back later." So I wait, and I wait, then after half an hour, end the call, thinking this is a very unprofessional customer service.
I tried ringing the same number again, yesterday. This time I waited one hour and a half
before ending the call. Again, no automated message apologizing that the staff were busy or unavailable. What the heck is going on?
This is the worst customer service I've ever encountered.