I run a VERY stable Mac with lots of ram and processing power. Have not bothered with crash reports but perhaps I shall in the future. Maybe it will help. In truth have found the CS folks pleasant, but advice not always useful
I even have problems that have not bothered reporting or asking about since it would take a complex explanation and I try to avoid that when not talking to a person. Inevitably it leads to no solution. Maybe I should give it a shot, but have already gotten "blame the customer" advice just as you have given us here.
Please don't be too offended, but many of us have done the Customer Service (CS) hold.... for many minutes. Or the CS delay... Or the CS shrug of shoulders... Or it's my computer's fault when oddly the computer runs perfectly elsewhere. Just not here. Used to be that the hardware guys invariably blamed the software or software guys always blamed hardware, or other software. Mac has made that a little more difficult and that's one of the many reasons why I use Mac.
Edit; here is an example of a problem I have not bothered CS with, but will now...
If given a list of more than a thousand images to move it will crash often. The crash is so bad that I must use "Force Quit" just to get my computer back. But that does not solve the issue since if I re open C1 it crashes immediately, again necessitating "Force Quit". It demands a Restart before it goes back to acting nicely.