Pages: [1]   Go Down

Author Topic: Confused  (Read 2772 times)

rmlewis

  • Newbie
  • *
  • Offline Offline
  • Posts: 2
    • http://www.constantimagination.com
Confused
« on: January 06, 2014, 03:01:49 AM »

I purchased a LuLa subscription in late December then purchased a full subscription on Jan 2nd. Having been away for Christmas I am just tying to download a video - in fact trying all day with no result. I see there has been a change on 1/1/14 but not sure how it affects my downloads.

Any help appreciated :(

Thanks

Rob Lewis
Logged

Chris Sanderson

  • Administrator
  • Sr. Member
  • *****
  • Offline Offline
  • Posts: 2216
Re: Confused
« Reply #1 on: January 06, 2014, 06:42:00 AM »

Hi Rob

You should contact Purple help to get them to sort this out for you.

You only need one subscription - that may be the cause of the problem.

Chris
Logged
Christopher Sanderson
The Luminous-Landscape

rmlewis

  • Newbie
  • *
  • Offline Offline
  • Posts: 2
    • http://www.constantimagination.com
Re: Confused
« Reply #2 on: January 09, 2014, 08:59:04 AM »

Thanks

In fact I uninstalled and re installed and have now successfully downloaded - it just seems very slow to download but it gets there.

Rob
Logged
Pages: [1]   Go Up