Hello,
I have a HP Z3100 44" printer, and recently the printer is coming up with the following error: 02.1:10 Restart the printer. If the problem persists, call HP support.
I purchased the printer new, and have had it for about 6 years. I am working with a PC running Windows 7 64bit Ultimate, and have not had any problems printing to the Z3100 when it is functioning properly. The printer is connected to my PC via USB 2. I have printed out the internal prints, so have them available if there is any information on them the may help define the problem. Firmware is: TR12-TR_7.0.0.3
The error code has never come up during a print, only after a print is complete, or when the printer wakes up to do the head cleaning routine.
This is the error in its entirety:
Code: 0x14020001
Severity: Error
Priority: 3000
ID: 0x101021a
Description: STRING_POWER_OFF
File: HciHorusHciBus.cpp
Line: 1105
Class: Electronics
Subclass: Carriage Board
Error: Horus 0 EIO
Define: DRACO_EX_CARRIAGE_BOARD_HORUS_0_EIO
Description: Horus 0 not responding
HP won't service the printer anymore, so I could use some help with diagnosing and resolving the issue. I do have a copy of the service manual.
Thanks,
Mary