I use an epson artisan 837 to print up calendars for family and friends (instead if my 7900) as it will do a full 8.5 x 11. The printer stopped advancing paper ( they really should put two rollers instead of one) a frequent problem with consumer printers. It was still under warranty so called Epson they sent a replacement however instead of a six colour printer it is a 4 colour printer with a photoblack thrown in but no light cyan or light magenta. This is annoying as I have 4 sets of ink for the 837 that won't work in the newly supplied printer. Oh they wanted me to ship the old printer in the box the replacement came in only problem is it is about 75% of the size of the printer.
Now they have moved their call centre out of North America and into the Philippines Is it me or is this the new way of doing buisness. This is only 1 of 5 epsons I have and I have been using them since the first color printer an Epson Stylus Color on which I printed over 600,000 pages , replacing the heads once.
Pierre
