The "emery" thing was a few years ago, so I'm little hazy on the details. It wasn't emery cloth, but rather black silicon carbide sandpaper which looks the same. I've got a collection of SIC papers between 2000 and 600 grit in my big dusty plastic box labeled MISC PRINTER STUFF so that must be what I used. I found the location of the suspected scratch demon by holding up the scratched media to the feed. Then I ran a super fine grit paper through that path. Eureka! A faint swipe of light colored dust at the suspected spot. I felt so vindicated! Then I ran a coarser grit a few times until there was no more swipe. Maybe it was significant the the SIC paper was a little thicker than the luster media I was using at the time. Never had a scratch on anything again. The 7800 is friendly to running the sheets through this way, I'm not sure you could do this on the 8300 because you just can't get close enough to the feed.
But look fellas, this is the stuff of desperate fools! Go easy. I still wonder if there was just a piece of crud in there rather than a burr on the actual parts. Next time I will spend a little more time looking for fallen-in crud before assuming a burr. And needless to say, the printing head doesn't ever want to cross over that sandpaper, which would probably nullify your warranty and confirm the printer industry's worst suspicions about its customers.
I'm pretty sure I made a many years old post here about this, but darned if I could find it just now.
EDIT:
This is my old post to the Epson Wide Format Forum in 2007. This applies to the 7800. How easily one forgets little details. Note the printer was OFF for this method.
I think I killed the scratch. In a crazed mood I bought a few sheets
GatorGrit, SuperFine 600B Emery sandpaper at Lowes. With the printer
off, I opened up the front cover, released the roller lever, and
stuck a sheet of sandpaper in from the normal paper exit position up
under the grey plastic rollers, and about 3" further. The grit side
was out, just like the printing surface. Then I daintily released
the lever until the roller barely grabbed the sandpaper, just to the
point where I could barely pull the sandpaper out. Low and behold,
there was a residue mark on the sandpaper exactly in the position of
the scratch. Awright! I repeated this two more times, on the final
try there was no residue, so I quit. Probably a plastic burr on the
back of the black supports for the rollers.
I'm now halfway through my third 24x60, not a scratch in sight!
To be honest, this probably was a little rash, if any of you are
thinking of trying this, please email me first when a little more
paper has been printed. My apologies to any aspersions cast on
Silver Rag, and this was my first real issue with the 7800 (and of
course there were no problems when using genuine Epson papers!).