Discount Coupon Code Does not Exist on payal checkout

[Josh-H]

Tried to purchase a video today and got a 'discount coupon code does not exist' message on Paypal checkout... tried it several times and it works ok as showing the discount on the lula page, bounces to paypal ok and discount still there.. bounces back to lula site and says as attached. Sorry to post this here.. I did not see a support email other than that purple people eater thingy....   Oh.. this was for the Christmas 25% discount on the home page.

[kaelaria]

Same here I just tried the same thing

[Christopher Sanderson]

Strange - the coupon has been used many times already. I will pass this on to the Purple folk. Perhaps a PayPal thing?
Make sure the coupon is correctly entered - it is case sensitive...

HappyNewYear-25%off

[kaelaria]

In my case I copy/pasted.  It takes ok in the cart but as mentioned gives that error after coming back form paypal to actually process the purchase.

[Josh-H]

In my case I copy/pasted.  It takes ok in the cart but as mentioned gives that error after coming back form paypal to actually process the purchase.

I cut n' paste as well and same result.

Paid with CC worked fine.

[kaelaria]

It worked using a regular card.  My guess is, you can't use special characters for a code when suing paypal such as %.  it's always best to use a simple discount code like

HOLIDAY25

rather than

HappyNewYear-25%off

[Christopher Sanderson]

I think you are right

I have changed the code to

HappyNewYear-25pc