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Author Topic: printer error or what ?  (Read 5903 times)

dumainew

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printer error or what ?
« on: August 31, 2013, 12:04:47 pm »

Using PS CC on a 2 year old iMac trying to print on an Epson Artisan 50. Following the instructions in The Digital Print by JS. When I hit print a message comes on saying, "rastertoescpill quit unexpectedly'. Don't know what to do. Downloaded latest printer driver and deleted PS CS5 with no luck. Any help will be much appreciated.
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howardm

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Re: printer error or what ?
« Reply #1 on: September 01, 2013, 10:49:14 am »

that is installed as part of the EPSON printer driver.........

./EPSON/InkjetPrinter2/Filter/rastertoescpII.app

You may want to try 'resetting' the printer system (google on how to do that)
because as-is, there isn't enough info to diagnose the problem.

dumainew

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Re: printer error or what ?
« Reply #2 on: September 01, 2013, 12:18:12 pm »

Howard,
Thanks for your response. I reset the printer ... but to no success. Still getting the same message. When I called Apple they told me it was an Adobe problem and not theirs. Not sure what to do next. Richard
PS- now the printer won't even do a page of text out of 'Word'.
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dumainew

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Re: printer error or what ?
« Reply #3 on: September 02, 2013, 04:06:47 pm »

Below is the message I get when I try to print.
If anyone can make sense of this or tell me where to look, I'll be very grateful.
Richard


Process:         rastertoescpII [673]
Path:            /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/rastertoescpII
Identifier:      rastertoescpII
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process:  cupsd [528]

Date/Time:       2013-09-02 14:58:53.844 -0500
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version:  6

Anonymous UUID:                      E81F59A1-C721-4AFC-8BD5-217A42FA4BB1

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
0   com.apple.CoreFoundation         0x00007fff87d0b7f0 CFStringCreateCopy + 48
1   ...on.ijprinter.rastertoescpII   0x000000010000b9ea CCFString::Create(__CFString const*, CFRange*) + 114
2   ...on.ijprinter.rastertoescpII   0x000000010000bfa0 CCFString::CCFString(__CFString const*) + 60
3   ...on.ijprinter.rastertoescpII   0x000000010001cd9d CRemoteJH::SetJobCancel() + 81
4   ...on.ijprinter.rastertoescpII   0x0000000100005e21 CRasterIOManager::SetOption() + 99
5   ...on.ijprinter.rastertoescpII   0x0000000100005fb6 CRasterIOManager::SetupInterface(void*, CProxyManager*, CEPPoliceManager*) + 200
6   ...on.ijprinter.rastertoescpII   0x000000010000757d CRasterToESCP::OnInitialize(unsigned int, char const**, char const**) + 209
7   ...on.ijprinter.rastertoescpII   0x000000010000774c main + 140
8   ...on.ijprinter.rastertoescpII   0x000000010000145c start + 52

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                0x00007fff840b0c0a kevent + 10
1   libSystem.B.dylib                0x00007fff840b2add _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                0x00007fff840b27b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                0x00007fff840b22de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                0x00007fff840b1c08 _pthread_wqthread + 353
5   libSystem.B.dylib                0x00007fff840b1aa5 start_wqthread + 13

Thread 2:
0   libSystem.B.dylib                0x00007fff840b1a2a __workq_kernreturn + 10
1   libSystem.B.dylib                0x00007fff840b1e3c _pthread_wqthread + 917
2   libSystem.B.dylib                0x00007fff840b1aa5 start_wqthread + 13

Thread 3:
0   libSystem.B.dylib                0x00007fff840d2a6a __semwait_signal + 10
1   libSystem.B.dylib                0x00007fff840d28f9 nanosleep + 148
2   libSystem.B.dylib                0x00007fff840d2863 usleep + 57
3   ...rint.plugin.XIORemoteClient   0x00000001007c2034 XIOAcups::CancelThread() + 38
4   ...rint.plugin.XIORemoteClient   0x00000001007c2079 XIOAcups::staticCancelThread(void*) + 9
5   libSystem.B.dylib                0x00007fff840d0fd6 _pthread_start + 331
6   libSystem.B.dylib                0x00007fff840d0e89 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000400  rbx: 0x0000000000000000  rcx: 0x00007fff70734650  rdx: 0x0000000000000007
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x00007fff5fbfd910  rsp: 0x00007fff5fbfd8c0
   r8: 0x0000000000000000   r9: 0x0000000101819640  r10: 0x0000000000000001  r11: 0x0000000000000002
  r12: 0x00007fff5fbfd980  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x00007fff707345e0
  rip: 0x00007fff87d0b7f0  rfl: 0x0000000000010283  cr2: 0x0000000000000000

Binary Images:
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       0x1004cb000 -        0x1004dcfff +com.epson.print.framework.CIOSupport 3.11 (3.11) <FA60B082-ABA3-34A7-5D2A-56FE93964376> /Library/Printers/EPSON/CIOSupport/CIOSupport.framework/CIOSupport
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       0x1007bf000 -        0x1007d3ff7 +com.epson.print.plugin.XIORemoteClient 3.12 (3.12) <266AB25B-3AF8-A3C9-8C36-7270FBE7A231> /Library/Printers/EPSON/CIOSupport/XIORemoteClient.plugin/Contents/MacOS/XIORemoteClient
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howardm

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Re: printer error or what ?
« Reply #4 on: September 02, 2013, 05:33:31 pm »

basically, it crashed due to what is called a segv which says that the program called an Apple 'string copy' function but somehow, it referenced a null pointer (the 0 address of the computer) and it crashed.

That calls into question exactly which driver did you download?  From what I see on the Epson sight, for OSX 10.6.x which is what  you have, there is a 11/03/11 driver 'epson13602.dmg' that is appropriate.  Is that what you used?

There might be a need to totally nuke the printing system (the next thing beyond simply 'resetting' it) which takes out the cache etc etc.  I *think* it was Wayne Fox that posted something last year as to the steps to do that.

francois

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Re: printer error or what ?
« Reply #5 on: September 03, 2013, 04:27:46 am »

basically, it crashed due to what is called a segv which says that the program called an Apple 'string copy' function but somehow, it referenced a null pointer (the 0 address of the computer) and it crashed.

That calls into question exactly which driver did you download?  From what I see on the Epson sight, for OSX 10.6.x which is what  you have, there is a 11/03/11 driver 'epson13602.dmg' that is appropriate.  Is that what you used?

There might be a need to totally nuke the printing system (the next thing beyond simply 'resetting' it) which takes out the cache etc etc.  I *think* it was Wayne Fox that posted something last year as to the steps to do that.

I think the discussions was here and the direct link to Wayne's article here.
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Francois

dumainew

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Re: printer error or what ?
« Reply #6 on: September 03, 2013, 01:05:56 pm »

Thank you George, Francois, And Wayne,
Problem seems to be solved.
I tried Wayne's way, but my computer wouldn't accept the Adobe Uninstaller.
Contacted Adobe and they sent what's below.
I am relieved and grateful for this site!
Richard




Thank you for contacting Epson regarding your Epson Artisan 50. I'm sorry to hear that you are having difficulties printing.

In reviewing your incident, it appears that you may have opened one of our on-line knowledge base articles to help you in resolving this issue. Although you may have tried some of these steps, I believe it will resolve your issue if you follow all of the instructions.
Open the  menu, select System Preferences, then Sharing.
Do one of the following:
If the Computer Name field is blank, enter a name for your computer.
If there is a name in the Computer Name field, rename your computer.
Close the Sharing window.
Select System Preferences, Print & Fax or Print & Scan, then select your printer in the Printer list. Click Options and Supplies.
Select General, if necessary. In the Location: field, enter the computer name you entered in step 2. Click OK.
Try printing again.
If the problem is gone, you're done.
If you still have a problem, please contact Epson Support while you are with your computer and product set up:

United States
Phone Number:              Hours:
(562)276-4382   
                   
Mon.- Fri.     6AM-8PM (PT)
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francois

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Re: printer error or what ?
« Reply #7 on: September 04, 2013, 10:07:54 am »

Glad to see that your system is working now…

Happy printing.
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Francois
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