I am a current license holder of CS6 Design Standard and LR4. A couple days ago finally decided to take Adobe up on its $19.99/month introductory offer for the whole CC set of applications. I fire up the web browser, find the Adobe website and log in to my Adobe account and start the process and start clicking yes where appropriate. I get to the point where its "checking" and it comes back with the message "You're not eligible" (or something to that effect) and directs me to the $29.99/month package for CS5 license holders. Huh? WTF? I say to myself and check my registered products and sure enough the latest registered product is CS5 Design Standard. Hmm, OK. I must not have registered CS6. So I get the serial number for CS6 and try to register it and it comes back with something to the effect of "This is a serial number for a volume license" and it won't let me register it. Huh? I research my emails to track down my purchase since I did the CS5-->CS6 upgrade online and took a downloadable delivery. This reminds me that I upgraded at the point when Adobe was offering the CS5--->CS5.5 upgrade with an included "free upgrade" to CS6. I click the link in my email and it takes me to the volume licensing site and, yes, I remember this website and it has clickable links for both my CS5.5 and CS6 upgrade. At the time I thought nothing of the fact that I had been directed to a volume licensing site since this was the first time I had done an electronic delivery of Adobe Software, I just figured this was how it was done.
At this point, I'm thinking, well this is BS, I'm a CS6 license holder and I bought it by clicking on their link on their website and understood it to be the full "retail version" so I click on the link to initiate a chat with sales. I explain the situation and the guy in the other ende gives me a link to click which just takes me back to where I began and "You're not eligible", so I explain it again.... He asks for my serial number and after examining it announces that I'm a "Volume Licensing Customer and my introductory offer is $39.99/month (per seat) with a 2 year commitment. I say that won't do and he transfers my chat to someone else, somebody named Praneeth (think I'm chatting to India...?) and we repeat the whole process except this guy tells me he's really sorry about my predicament, but I am a volume license holder and thats the deal. Never mind that I explain my volume is exactly one and please explain to me why I was sold a "volume license" when I was upgrading my retail version.... Again he's really sorry. He says he would patch me into a higher power, except they aren't available right now but they will send me an email in 2-3 days.... I just wasted an hour chatting with script readers in India..
Next day I'm thinking more about this and I'm thinking those jerks are going to force me to do the intro offer from CS5 and its going to cost $29.99/month, an extra $10/month which isn't a deal breaker but it just pisses me off.
I decide to pick up the phone and call the sales number. I speak to "Tabitha" and explain my situation and she quickly replies, I can fix that and get you the $19.99/month intro offer. I'm skeptical after my chat experience... She takes my credit card # and confirms that its for $19.99/month and we're done. Email shows up and it confirms $19.99. All done in under 10 minutes..
Kudos to Adobe for empowering the person that answered the phone. Raspberries for the chat experience.