"Got to agree with Mark, that's not a useful reply. If there's some nasty bits there, let's see em. Since I don't play a lawyer on TV, I'd appreciate too, having someone point out something I should be pissed about."
See my post at #46, but I'll take a stab at what should cause mild disappointment in the TOS.
1. No refunds, never, no matter what even if it crashes.
2. No requirement for support, never.
3. Adobe can cancel your subscription for a reason or for no reason.
4. If, Shudder/Shake and Content Aware doesn't quite operate the way it's advertised and destroys the 15 layers you've been working on Tough Sh.. Ain't Adobe's problem.
5. If you are rude with support because you can't understand the dialect, you can be permanently cut off from support with no recourse with a permanent license and no refunds if you're in the "Cloud" rent mode. Nevertheless, your credit card will be wacked for 50% of the amount remaining unpaid on a one year subscription.
6. Adobe says SantaClara county is the only venue for litigation, and if you commence an action against them for a warranty breach, you must first pay them $1000 because you have agreed that they have given you no warranty of any kind for any purpose.
So there you are, on a deadline for delivery of of your product and, as we have experienced, CS 6 won't launch because of the most recent "update" that requires me to pay attention to the days remaining. If I don't, Adobe program manager self-destructs and I can't even download a copy from my own account because it tells me I have to contact support. I wait for 45 minutes, and then get told to leave a phone number and someone will contact me within 48 hours. What's my recourse?
Well for example, if I'm a New York resident and have the bucks to pay a lawyer, that Adobe Warranty Waiver is null and void unless it was signed before the purchase. There are other escapes from the Warranty Waiver in almost every other state, but Adobe's legal "beagles" as Mr. Schewe likes to refer to them, have placed some discouraging language and threatening financial penalties in the Purchase/TOS agreement. Unfortunately, there are, as Mr. Schewe has characterized them, snakes who, like Adobe's beagles, like to eat and therefore have to charge a fee that will easily exceed the purchase price of your Adobe software.
Other than these minor objections, I see nothing wrong with Adobe's agreement