Michael found fifteen owners of the same lens falling apart. Hasselblad's response was essentially that lens should not be carried pointing down and that the owners were at fault. They could just repaired the lenses as goodwill and got appreciation for good service, but that was not their choice.
This is obviously wrong from Hasselblad. It sounds like they launched a product that was not ready yet and that they did not take responsibility for it.
That being said, what is the relevance of repeating the same story over and over again?
THIS WAS SEVEN YEARS AGO!!!
I own the same lens. It works fine. It doesn't fall apart.
I have used Hasselblad service in New Jersey 3 times in the last 3 years. Excellent and very fast service! I wish all companies provided the same level of service as Hasselblad.
Whenever I need a part I just email Nicole and she sends it to me. Again very easy and good service.
What I am trying to say is that this was yesterday's news. Let's move on.
If you through your personal experience with Hasselblad have similar stories to share about the present please do share. These would be very relevant for people making new MF choices.