Most of what you'd like to know about the company you'll find here, even though it is now owned by Danaher, it operates as a self-standing entity:http://www.sec.gov/Archives/edgar/data/790818/000119312512116788/d283603d10k.htm#toc283603_1
And here's the info on who to write if you have major complaints:
Thomas J. Vacchiano Jr. 59 President, Chief Executive Officer
Rajesh K. Shah 60 Executive Vice President, Chief Financial Officer and Secretary
Francis Lamy 53 Executive Vice President, Chief Technology Officer
Vijender Stalam 57 Senior Vice President, Sales & Marketing
Thomas J. Vacchiano, Jr. is the President and Chief Executive Officer of the Company and has held that position since October 1, 2006. Mr. Vacchiano also serves as a director of the Company. He joined X-Rite as its President in July 2006 as part of the Amazys acquisition. Prior to the Amazys acquisition, he served as Amazys’ President and Chief Executive Officer. Amazys was a color technology company headquartered in Switzerland and was publicly traded on the Swiss Stock Exchange
Rajesh K. Shah is the Executive Vice President, Chief Financial Officer and Secretary of the Company and has held that position since October 2009. Prior to joining X-Rite, Mr. Shah served as Executive Vice President and Chief Financial Officer of Cadence Innovation, LLC, a global manufacturer of automotive interior systems from 2007 to March 2009. Prior to his service at Cadence Innovation, Mr. Shah was Executive Vice President and Chief Financial Officer of Remy International, Inc., a manufacturer of automotive and commercial products from 2002 to 2006.
Francis Lamy is the Executive Vice President and Chief Technology Officer of the Company and has held that position since July 2006, when he joined the Company in connection with its acquisition of Amazys. Prior to joining X-Rite, Mr. Lamy served as the Executive Vice President and Chief Technology Officer of GretagMacbeth AG, the primary subsidiary of Amazys, since 1999.
Vijender Stalam is the Senior Vice President of Sales & Marketing and joined the Company in December 2011. From 2009 to 2011, he served as Vice President, Commercial Sales (Americas Region) of Eastman Kodak Company (Kodak). From 2007 to 2009, Mr. Stalam held the position of Vice President, Global Strategic Accounts and Channels of Kodak. Prior to that, Mr. Stalam held a number of key positions over his 20 year career at Kodak including Vice President, Packaging, Commercial & Publishing Segments; Chief Marketing & Business Development Officer; Vice President Kodak Polychrome Graphics.
When customers have major functionality problems as a result of what these corporations don't do properly, it's often useful to let it be know right from the top down. Sometimes broken things get fixed.
Here is what the CEO said about the merger:
<<Upon completion of the transaction, X-Rite, headquartered in Grand Rapids, Michigan, will operate as a stand-alone company within Danaher’s Product Identification group which is a part of their Industrial Technology Segment. X-Rite’s existing management team will continue to hold key senior leadership positions at the Company following the close of the transaction. X-Rite will continue to do business under its existing X-Rite, Pantone and other leading brands.
Vacchiano continued, “Our commitment to our customers, employees, partners and local communities remains unchanged.>>
The last sentence is probably a good part of the problem.