Can anyone help me resolve this conundrum:-)
Ordered a PA241W from Wex Photo in UK on 25th Feb, arrived 26th. Downloaded the Spectraview Software off the European NEC website for a 14 day trial ( price not apparent on website ). Received email confirming the trial and potential order the following day ( 27th Feb ) suggesting price was 100 Euros, with the following information :
'If you own a NEC SpectraView Monitor (like SV Reference 271) the software will run automatically for free as the monitor is the "dongle" for the software! If the software still asks for a license then there seems to be a problem with the hardware communication and you should contact our support team at:firstname.lastname@example.org
' 'Please acknowledge your order by replying to this mail.
The license file will be sent to you immediately after receipt of your payment. Best way for payment is via PayPal. Just let us know your PayPal mailadress and we will send you a payment request.
In the meantime you can work without any restrictions, if you download a 14-days trial license.'
In the 14 day window of restriction-less use I tried to calibrate using an old i1display using the spectraview software but an alert came up saying the software 'did not recognise the instrument'. I borrowed my son's i1display pro and the same message occured. I contacted Wex who advised me to contact x-rite re compatibility. I contacted x-rite who, in a recorded message, advised that I contact the supplier for any queries regarding i1 products.
I phoned NEC and had a subsequent following email exchange with a senior product adviser there :
Trying to calibrate my new NEC PA241W with xrite i1display pro and Spectraview 5 software.
Repeatedly brings up an Alert stating 'no instrument found' despite the instrument flashing away and being recognised in Windows 7. This Any advice please?
On 28/02/2013 14:22, Steven Cxxxxxx wrote:
You mean a SV241?
From: GeoffreyBillett [mailto:email@example.com]
Sent: 28 February 2013 14:24
On 28/02/2013 14:25, Steven Cxxxxx wrote:
Did the Spectraview software come in the box?
No downloaded from http://license.basiccolor.de/login.asp?language=en&oemId=3
On 28/02/2013 15:27, Steven Cxxxx wrote:
Sorry Geoffrey, does it have a Spectraview label on the front? I
think it does...just checking
what the monitor? its called MultisyncPA241W, no mention of
spectraview on the monitor's casing but NEC's own literature
recommends the Spectraview software for the range of large gamut
monitors NEC produces, including the PA241W
On 28/02/2013 15:35, Steven Cxxxx wrote:
If you have a PA, it won't work, Im sorry As I explained yesterday, in
Europe, SV sw only works with SV monitors
My reply :
Ok so what independent calibrators are recommended?
On 28/02/2013 15:44, Steven Cxxxx wrote:
Any really, just use the Xrite sw with it...
WEX should have recommended the SV241-apologies
My reply :
OK thanks. For clarity are you saying that no independent calibrators will work with Spectraview software at all, and will need to use their own native software? So there is no point me buying the software as it wont work with the PA241W monitor?
On 28/02/2013 16:42, Steven Cotton wrote:
Ok - so I am left confused.
1. NEC recommend in their own literature/web pages that Spectraview is recommended for this monitor see http://www.necdisplay.com/support-and-services/spectra-view-II/Compatibility#models
2. Many people have recommended across the internet that the Spectraview software is the way to go using 3rd party calibration tools
3. Neither Wex nor x-Rite appear to take any responsibility for taking queries regarding this issue
4. This NEC senior customer adviser Steve Cxxxxx suggests all this information is incorrect and suggests that Wex should have advised me to buy the SV range monitor if I wanted to use this software.
5. I still have a problem that this software will not recognise either of my third party calibration tools despite people apparently using them widely with no problem across the world with Spectraview software.
Any advice from anyone please :-)
Ps I am sending a copy of this thread to Steve C, NEC's senior management and Wex Photo for their information.