First question: has anyone dealt with Booksmart Studios before and are they still around? I ordered a Libro album in late January and got an automated receipt emailed back and my credit card was charged. But since then, I have emailed four times, used their online form several times, and tried calling several times and have had zero replies from them. I've never had an experience where you can't even get some kind of reply back from a company and am getting concerned that maybe I should call my credit card company and cancel the charges? I want to give them the benefit of the doubt but coming up on a month with no product and no replies to email or calls doesn't seem acceptable.
Second question: Has anyone used the Libro albums before? What were your impressions? Also, is there anyplace else to order from or similar products? My plan was to get the first album back and then to order several more once I did one and was happy with it.