Greetings all -
Recently picked up an R3000. While not dialed in completely, have been pleased with the results, especially B&W in ABW.
However, just had the strangest conversation with two tiers of tech support. With Red River Utrapro Satin it sometimes sounds like I'm getting occasional head strikes. I noticed that there's a setting for paper thickness in the advance media settings, so thought I'd try that. The poop sheet that came with the paper spec'd it at 10.4mil. The thickness adjustment in the driver is in round whole numbers, with nothing to indicate what measuring method it refers to. Next to that, in parentheses, is 0.10mm, with no indication what that pertains to.
Somewhat confused, called Epson TS. The first guy seemed to have difficulties with English, and there was pronounced satellite delay. He was rather argumentative, but did eventually kick me up to the next level. Like the first person, he also had no real idea what any of the settings and numbers actually meant. The only advice I was given was to ignore the paper thickness setting and use the platen gap adjustment. Both conversations ended with mumbled apologies and embarrassed silence. Don't blame them.
Was wondering if this setting is available for other 3xxx printers, and if anyone knows how it works.
Minor rant - When is the US going to finally join the rest of the industrial world and adopt the metric system, we've only been talking about it since the 60s. Guess it takes more than blowing up multi-million dollar space craft get us motivated.