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Author Topic: Dirty Epson Enhanced Matte  (Read 599 times)

ripek

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Dirty Epson Enhanced Matte
« on: December 11, 2012, 02:09:24 PM »

Hello!

I have a problem with recent order from Epson. There is a lot of black spots in the paper, sometimes black fibers that makes it's ridiculous to print photobooks.
It's not on the surface. Its inside the fibers. I can get it out only with scalpel which results in damaging the paper.

Here is how it looks

https://www.dropbox.com/s/2v0bzv3638lhlo6/2012-12-11%2013.53.37.jpg
https://www.dropbox.com/s/iufvunfxacbt0ot/2012-12-11%2017.09.04.jpg
https://www.dropbox.com/s/ieqzrf4483rdnzc/2012-12-11%2013.53.19.jpg

Video unwinding the roll (sorry, in Polish but you get the idea) http://www.youtube.com/watch?v=maqSUsKk5Vo

Anyone had this experience with EEM? What would be the return policy if I used this paper for already and getting into a lot of wasted ink?
To print a good 12x24" I need to print 2-3 times sometimes!!

Roll batch ID's 02FF4004M01, 02KB4002M01
« Last Edit: December 11, 2012, 02:29:39 PM by ripek »
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Daedalus256

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Re: Dirty Epson Enhanced Matte
« Reply #1 on: December 14, 2012, 12:28:33 PM »

Personally haven't seen anything like this on the enhanced matte. I noticed your pictures are all post-print though so it's hard to judge by that. These fibers are actually within the paper prior to printing?
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ripek

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Re: Dirty Epson Enhanced Matte
« Reply #2 on: December 14, 2012, 12:34:24 PM »

Yes, it's inside the paper.

https://www.dropbox.com/s/iufvunfxacbt0ot/2012-12-11%2017.09.04.jpg << this picture is taken off the roll in the printer.

I've ordered 4 new rolls. Different batch - hope it's ok. And I hope that epson will make up for it ...

Marcin
« Last Edit: December 14, 2012, 12:53:12 PM by ripek »
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davidh202

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Re: Dirty Epson Enhanced Matte
« Reply #3 on: December 14, 2012, 09:55:04 PM »

Don't tell us... tell Epson if it bothers you that much!
There may be an occasional bad batch. All paper producers have  a marginal acceptace for a percentage of stray fibers.
Even the FDA in the US allows a % of rat hairs in Hot Dogs  :o  
They will indeed replace any defective product!
David
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