Pages: [1]   Go Down

Author Topic: Z3100 printing problem  (Read 896 times)

petermarrek

  • Full Member
  • ***
  • Offline Offline
  • Posts: 212
Z3100 printing problem
« on: October 29, 2012, 04:50:01 PM »

Made a few canvas prints yesetrday using CS4, all printed OK, then changed the size of one print. Went to page-set-up and made the changes, pushed Print and a dialog come up, it said cannot print, must add a printer first. I had just made 5 prints, what is happening? Peter
Logged

John.Murray

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 886
    • Images by Murray
Re: Z3100 printing problem
« Reply #1 on: October 29, 2012, 07:27:15 PM »

What O/S?  If windows, make sure your print spooler is running, otherwise all printers will dissapear.....

petermarrek

  • Full Member
  • ***
  • Offline Offline
  • Posts: 212
Re: Z3100 printing problem
« Reply #2 on: October 29, 2012, 07:45:25 PM »

I'm running on a mac, 10.6.8
Logged

petermarrek

  • Full Member
  • ***
  • Offline Offline
  • Posts: 212
Re: Z3100 printing problem
« Reply #3 on: October 29, 2012, 08:58:28 PM »

The really strange thing is that it really happens only with one image. Peter
Logged

kaelaria

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 2222
    • http://www.bgpictures.com
Re: Z3100 printing problem
« Reply #4 on: October 29, 2012, 11:47:53 PM »

It's been happening to me for quite some time, it's a driver issue as far as I know.  The last update it started happening for me.  Anytime I have to cancel out or start the print process and don't complete - I have to restart PS and reopen the file.  Luckily 99% of my printing is one file at a time so not a big deal.  I caulk it up to the horrible HP support.

petermarrek

  • Full Member
  • ***
  • Offline Offline
  • Posts: 212
Re: Z3100 printing problem
« Reply #5 on: November 18, 2012, 10:52:31 AM »

Tracked the problem to a defective USB cable, replaced it and the problem went away. HP support was great, spent 2 hourswith me to help. Wish that there was a simple way to test cables. Peter
Logged
Pages: [1]   Go Up