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Author Topic: Unable to download LR4 update videos  (Read 3381 times)

Nigel Johnson

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Unable to download LR4 update videos
« on: September 21, 2012, 05:04:03 AM »

I am finding it impossible to download the latest Advanced Guide to Lightroom 4 videos or the LR4 Update videos as the download speeds are glacial (or even slower) for example after about 1/2 hour:

- LR4_31.zip 28.9 kB downloaded at 50 bytes/sec (yes bytes not kilobytes) and falling time remaining 42 days and increasing;
- LR4x_01.zip 52.4 kB downloaded 30 days remaining.

Although these figures are for simultaneous downloads (the second video started about 10 min after the first, I have tried to download single videos without success, but did not take note of the speeds.

I have seen slow speeds when new files are posted but nothing like this, although I did report that when you changed your download servers my download speed slightly reduced. I am able to download from other sites without problems and also download the TOCs from the LL product pages almost instantly. I am in London, England using a broadband connection with a download speed in excess of 13 Mbps.

Nigel
« Last Edit: September 21, 2012, 05:07:04 AM by Nigel Johnson »
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francois

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Re: Unable to download LR4 update videos
« Reply #1 on: September 21, 2012, 05:21:06 AM »

I am finding it impossible to download the latest Advanced Guide to Lightroom 4 videos or the LR4 Update videos as the download speeds are glacial (or even slower) for example after about 1/2 hour:

- LR4_31.zip 28.9 kB downloaded at 50 bytes/sec (yes bytes not kilobytes) and falling time remaining 42 days and increasing;
- LR4x_01.zip 52.4 kB downloaded 30 days remaining.

Although these figures are for simultaneous downloads (the second video started about 10 min after the first, I have tried to download single videos without success, but did not take note of the speeds.

I have seen slow speeds when new files are posted but nothing like this, although I did report that when you changed your download servers my download speed slightly reduced. I am able to download from other sites without problems and also download the TOCs from the LL product pages almost instantly. I am in London, England using a broadband connection with a download speed in excess of 13 Mbps.

Nigel

Worked fine here!
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Francois

Nigel Johnson

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Re: Unable to download LR4 update videos
« Reply #2 on: September 21, 2012, 05:42:48 AM »

Francois,

Thank you, the videos are obviously on the server(s) and Amazon S3 appears to be working in Europe (at least in Switzerland).

THE DOWNLOADS SEEM TO BE WORKING OK NOW - Obviously a temporary glitch.

Nigel
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Chris Sanderson

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Re: Unable to download LR4 update videos
« Reply #3 on: September 21, 2012, 06:29:14 AM »

Since I only posted them last night around 10 pm Eastern, it takes even Amazon's servers a few hours to propagate around the world. Glad it's working now.
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Christopher Sanderson
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mac_paolo

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Re: Unable to download LR4 update videos
« Reply #4 on: September 21, 2012, 07:25:19 AM »

I'm downloading them right now. Italy.
Speed is not as consistent as I would have expected, yet it's much faster than original LR4 Guide this summer. :)
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Josh-H

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Re: Unable to download LR4 update videos
« Reply #5 on: September 21, 2012, 08:03:01 AM »

Downloaded both files in 3 mins flat - Melbourne Australia.

Box Brownie

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Re: Unable to download LR4 update videos
« Reply #6 on: September 21, 2012, 12:04:50 PM »

Hi

I also bought the "updates" and though the zipped movie eventually downloaded AOK (three attempts with #3) but the #6 with the ToC will not unzipped so appears to be corrupted in some way???  Yes, I can get the pdf off of the main site so just a heads up that that zipped file is mis-behaving  ;)
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Chris Sanderson

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Re: Unable to download LR4 update videos
« Reply #7 on: September 21, 2012, 12:30:27 PM »

Many thanks for letting us know. Yes, that Table of Contents zip file was corrupted and has now been replaced
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Christopher Sanderson
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StuartOnline

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Re: Unable to download LR4 update videos
« Reply #8 on: September 21, 2012, 12:56:07 PM »

I just downloaded LR4_31 & LR4_32 and all went just fine (US).

Stu
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W.T. Jones

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Re: Unable to download LR4 update videos
« Reply #9 on: September 21, 2012, 01:09:28 PM »

Worked good here in the northeast US about noon. looking at them now
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Warren
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