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Author Topic: Lost Serial Number for Spyder 3 Pro  (Read 12063 times)

adam z

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Lost Serial Number for Spyder 3 Pro
« on: July 06, 2012, 10:01:16 AM »

Not sure what to do, but just realised I have lost the serial number for my Spyder 3 pro when moving house. I have everything else, including the box, and after installing the software on my new Dell XPS I went to calibrate it for the first time and obviously the software asked for the serial number. I looked in the box an the serial number (which from memory was on a paper sleeve/envelope that the software CD originally came in. It seems to have gone missing and I am unsure if there is anything I can do other than spend the money to buy a whole new device, which seems like a waste since all I need is the serial number.

Any advice much appreciated.
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Mark D Segal

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #1 on: July 06, 2012, 10:34:28 AM »

Haven't you contacted the manufacturer to see whether they could provide you a download link with a serial number for the software?
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml

deejjjaaaa

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #2 on: July 06, 2012, 04:31:20 PM »

Not sure what to do, but just realised I have lost the serial number for my Spyder 3 pro when moving house. I have everything else, including the box, and after installing the software on my new Dell XPS I went to calibrate it for the first time and obviously the software asked for the serial number. I looked in the box an the serial number (which from memory was on a paper sleeve/envelope that the software CD originally came in. It seems to have gone missing and I am unsure if there is anything I can do other than spend the money to buy a whole new device, which seems like a waste since all I need is the serial number.

Any advice much appreciated.

may be just use Argyll ( http://www.argyllcms.com ) + dispcalGUI ( http://dispcalgui.hoech.net/ ) if you are not comfortable w/ command line ?
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adam z

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #3 on: July 09, 2012, 11:23:57 PM »

Mark, no I had not contacted the manufacturer. I had a quick look on the Datacolor website now and as I am in Australia I just sent an email to the only email address for Datacolor Asia Pacific (Hong Kong). I hope they will be able to help, but the fact that the email address itself is [email protected] makes me think that they may no be the right people. Looks like it might just be the marketing department, but I will wait for a reply and see what happens.

deejjjaaaa, sorry - those links look interesting. Have you got any experience using them, are they easy to use and set up, and how do they compare to the manufacturers software?

Thanks
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deejjjaaaa

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #4 on: July 10, 2012, 01:19:36 AM »

are they easy to use and set up

that was exactly the purpose (achieved) of dispcalGUI - to make it easy for an average Joe to use argyll

, and how do they compare to the manufacturers software?

I 'd suggest to read reviews from more knowledgeable people - for example I have i1DisplayPro and for that device, Ethan Hansen of www.drycreekphoto.com (he is present here = http://www.luminous-landscape.com/forum/index.php?action=profile;u=53474) for example says:

"...ArgyllCMS supports the i1Display Pro, albeit using a reverse-engineered driver. In spot testing against the official X-Rite driver, we did not measure any obvious errors in Argyll's implementation. Monitor profiles made with Argyll were very good, of at least comparable quality to i1Profiler, although it takes a large number of patches (2000 is a good start) and a long time to measure..."



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Kumar

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #5 on: July 10, 2012, 01:26:14 PM »

Join the Datacolor group here: http://tech.groups.yahoo.com/group/datacolor_group/ and ask C.D. Tobie or David Miller if they can help you out. Both of them are extremely helpful.

Kumar

digitaldog

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #6 on: July 10, 2012, 02:07:01 PM »

Occasionally Tobie comes here but really, the best answer is to contact DataColor and I’m sure they can find your serial number.
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Andrew Rodney
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adam z

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #7 on: July 11, 2012, 12:28:02 AM »

Hi, thanks again for all your help and suggestions.

I am surprised, but happy to report that I have received a reply from Datacolor Asia-Pacific, and it looks like they may be able to help me. They have asked me to provide me the barcode serial on the USB plug, so hopefully I will get some good news soon.

Will keep you posted.
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digitaldog

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #8 on: July 11, 2012, 09:20:07 AM »

I am surprised, but happy to report that I have received a reply from Datacolor Asia-Pacific, and it looks like they may be able to help me. They have asked me to provide me the barcode serial on the USB plug, so hopefully I will get some good news soon.

This begs the question, why on earth do you need a serial number to run software which is presumably useless without the hardware? Hardware they require you to supply a bar code for?
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Andrew Rodney
Author “Color Management for Photographers”
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adam z

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #9 on: July 13, 2012, 12:31:25 AM »

This begs the question, why on earth do you need a serial number to run software which is presumably useless without the hardware? Hardware they require you to supply a bar code for?

Exactly! It certainly is puzzling as I can't see why anyone who has not purchased the hardware would be interested in the software anyway.
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deejjjaaaa

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #10 on: July 13, 2012, 01:58:59 PM »

Exactly! It certainly is puzzling as I can't see why anyone who has not purchased the hardware would be interested in the software anyway.

may be using new software w/ old hardware... like a major version revision is not a free update.
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adam z

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Re: Lost Serial Number for Spyder 3 Pro
« Reply #11 on: July 15, 2012, 01:51:13 AM »

I have just sent another email to Datacolor thanking them for their help this far, but surprisingly I found the serial number yesterday pccked away with some unrelated things, it must have fallen out the box, but anyway all is now good and I have calibrated the new laptop.

Thanks for all your replies
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