I have been producing panoramic prints of up to 16" X 36" using an I Mac with OSX Snow Leopard and an Epson 3800 with no problems. I "upgraded" my operating system from Snow Leopard to Lion at the beginning of May. The result was disastrous I could not set and save the print parameters for the fine art papers and canvas I use with Matte Black inks. When print was selected the parameters defaulted to sheet feeder and premium photo paper semi-gloss and photo black.
Initially I contacted Epson as I thought it was their printer drivers. After unloading and reloading the Epson drivers and conducting tests guided by the Epson team over a couple of days no solution had been found. My contact at Epson then reproduced the printer and Mac set up I was using as closely as they could. (they used a 3880 printer) They found exactly the same problem. Print parameters could not be saved in Photoshop on Mac's with OSX Lion.
They advised me that there was nothing they could do or recommend as the fault was in OSX Lion.
I phoned the Apple help desk and was put through to a supervisor. I explained the problem and at her request sent screen shots detailing each stage in the process. She advised me that she would "take ownership" of the problem, forward my screen shots to the engineers and get back to me within two days.
Two days later she phoned me and directed me to an OSX Lion Update (10.7.4 Client Combo) which I downloaded and installed.
The result was disappointing whilst I could now set and save print parameters for standard size papers, once a custom paper size was selected the parameters would not save. The update had resolved some of the problems but I could not print my Panoramic images. I switched from Photoshop to Aperture, and found that whilst in Aperture the correct print parameters were saved the panoramic image would not print. I contacted my the supervisor at Apple again and at her request sent screen shots describing the problems. She acknowledged receipt and said she would pass on the information to their software engineers.
Ten days later she phoned me and advised me that the software engineers have been unable to find a solution and was aware of no immediate plans to do so.
Apart from reverting to my previous operating system which will give problems in other areas (I Cloud and I Web) I am not sure what to do next. I cannot afford RIP software or to ditch my Mac for a PC, any advice or suggestions would be appreciated.
