Just had my IQ160 die on me this past Sunday in the middle of a shot. Pretty embarrassing. Kinda thought we were past those days where we needed a second back on location as back-up. I received a temporary replacement back on Tuesday. Apparently, phase is only responsible for 24 hour replacement Monday through Friday. Wondering how many working photographers on this forum only work M-F? Cost me $1000 to cover a rental back for two days. The second rental day was Tuesday but because I had a 5am call time, they could not accommodate me. That's a poor excuse from phase. I understand that there is typically nothing that can be done the day of, but that is a real cost. I now have to add that cost to the overall cost of my back. I cannot recover that expense. To make matters worse, my temporary replacement is a P65+. I've got to know the logic behind that? Why it is that I am paying a value added warranty only to receive an outdated model. The same chip size is BS. The best part, the firewire port on the P65+ is fw400 so I had to go out and buy a new cable for that back. I just don't understand why it is that phase can charge us the premium cost for their product and services and yet, we are constantly denied a premium product and service from them. I find it baffling. But I shouldn't be surprised, it is afterall, phase one and in my book have always been notorious for not living up to their own hype.
I don't even know the phase one rep for California? Who is that and why didn't I have that information on Sunday when my back died? I guess that's on my dealer. I will not give out my dealer's info.
The purpose of this post, besides my rant. Just wanted to let everyone know that this is your reality if your phase one IQ back dies on you. So I hope it doesn't happen to you.
And by the way, when I say die, I mean burnt electrical smell coming from the back die.
Feel free any phase one rep to chime in here. I'd like to hear you defend your response to the poor customer service I've received.