D800E images will not open from Lightroom in Photoshop 6 w/ACR 7.0

[dgberg]

I have Photoshop CS 6 with the latst ACR 7.0
I import a folder of new images from the D800E into Lightroom. I pick an image and right click on it to edit in CS 6.
Photoshop opens with no image.

I then exported this image to the desktop as a tiff. Re import it back into Lightroom.
Right clicked on the image in Develop and it opened in Photoshop.
I thought 7.0 would work,looks like it just may require 7.1?
Not quite sure why it works once its saved to the desktop?
Operating a Mac Pro w/ 10.6.8

[francois]

I have Photoshop CS 6 with the latst ACR 7.0
I import a folder of new images into Lightroom. I pick an image and right click on it to edit in CS 6.
Photoshop opens with no image.

I then exported this image to the desktop as a tiff. Re import it back into Lightroom.
Right clicked on the image in Develop and it opened in Photoshop.
I thought 7.0 would work,looks like it just may require 7.1?
Not quite sure why it works once its saved to the desktop?
Operating a Mac Pro w/ 10.6.8

Have you tried the latest version of ACR (7.1RC)?

Link to ACR 7.1RC

[dgberg]

7.1rc did the trick.
Still curious why a D800E image conversion to Tiff would load through 7.0 and the RAW does not.
I am guessing it is the fact that is no longer a RAW file.

[jrp]

This technote

http://helpx.adobe.com/lightroom/kb/nikon-raw-files-d800-d800e.html

suggests:  Do not shoot images with "Live View" mode enabled on your camera.

[Tony Jay]

A TIFF is a TIFF is a TIFF.
Doesn't matter from where it was converted - any proprietary RAW format will do.
Nothing to do with the ability of ACR 7.0 to recognize a RAW file from a D800.
If one has converted a D800 RAW file to a TIFF in Lr4 all ACR 7.0 and Ps6 see is a TIFF file.

Regards

Tony Jay

[Peter McLennan]

Do not shoot images with "Live View" mode enabled on your camera.

What? 

This can't be true.  Somebody. Tell me this is a joke.

[Moreno Polloni]

What? 

This can't be true.  Somebody. Tell me this is a joke.

Ok. It's a joke!

Seriously though, there was an issue identified when using live view in video mode, not stills mode. Video mode raw stills are saved in a 16:9 format using a different compression method that LR4 does not recognize. This was a problem in LR4 and LR4 RC1 but has been fixed in RC2. I just ran a test and was able to open a 16:9 nef in RC2 so it looks like the issue has been resolved. I haven't had any problems with any version of LR4 loading live view images shot in stills mode.

Now if Adobe can do something about RC2 pegging my CPU utilization at 100% for minutes at at time, I'd be a happy camper.

[jeremyrh]

Ok. It's a joke!

Seriously though, there was an issue identified when using live view in video mode, not stills mode. Video mode raw stills are saved in a 16:9 format using a different compression method that LR4 does not recognize. This was a problem in LR4 and LR4 RC1 but has been fixed in RC2. I just ran a test and was able to open a 16:9 nef in RC2 so it looks like the issue has been resolved. I haven't had any problems with any version of LR4 loading live view images shot in stills mode.

Now if Adobe can do something about RC2 pegging my CPU utilization at 100% for minutes at at time, I'd be a happy camper.

Joke or not, that tech note DOES say don't shoot D800/E images with Live View, which is a) a deal-breaker for LR if it were true, and b) apparently not true anyway, since LR4/CS6/ACR7.1  imports D800E images shot with Live View (as does LR4/CS5/ACR6.7).

Adobe need to sort this out - it is a ridiculously confusing situation.

[madmanchan]

Just use the latest ACR (7.1 RC) or the latest Lightroom (4.1 RC 2).

(For those who are interested: the technical tidbit that is different with stills shot in Live View video mode is that the aspect ratio of the recorded raw file is 16:9, not 3:2.  So the actual # of recorded pixels is different, which ACR/LR did not support in earlier versions.  Now fixed in the latest versions.)

[jeremyrh]

Just use the latest ACR (7.1 RC) or the latest Lightroom (4.1 RC 2).

Yep, thanks, sorted.

I still think it's weird that D800 files are supported by the official release of CS5 but not CS6 

[madmanchan]

That's simply a scheduling issue.  We had to finish engineering work on CS6 long ago, before the D800/D800E were even announced (much less released).