Having trouble reading the patches on Epson Exhibition Gloss Canvas using the old version of i1Pro puck.
I am wondering if the specular highlights on the bumpy, gloss canvas are faking out the data.
I am using the new i1Profiler software version 1.3.1 software.
While doing the row scan I always get messages like "Expected 20 patches but got 33." In dozens of tries, reboots, calibrations, etc I have yet to get a single successful row scan. I'm no Tai Chi master, but I swear I am being uncannily smooth during the scan. Have tried different speeds, triple checked all the menu settings, etc. I have no trouble scanning matte media.
I will certainly address this to Xrite support on Monday, but am wondering if anyone else has experienced this, and possibly found a solution.
Also, are there any known issues between the new i1Profiler software version 1.3.1 (which includes support for the new version 2 puck) and the original i1Pro puck?
Did manage to get a nice iPF8300 profile for BC Crystalline which is also very glossy, but smoother. Wasn't easy, but it worked and BTW wow that's some awesome canvas!
ps the puck passes the diagnostics. And since then have run some successful profiles on matte and smooth gloss media. Windows Vista 64bit.