I recently bought a used Z3100 24" in good conditions. I had to change the belt and I cleaned the carriage, printheads, and carefully cleaned the Spectophotometer because it had some remains of ink spray. I replaced a worn printhead. I calibrated everything, paper advance, color, etc.
I have successfully created profiles for the two following media:
* Epson Ultra Premium Luster Photo paper
* Lexjet Metallic Paper
Last night I received a new roll of Epson Enhanced Matte. I started by creating a new paper preset, named it, then named the ICC profile. After loading the roll, the Z3100 then printed the small colored pattern (for calibration, it's always the first step), it waited for it to dry, then the carriage came out and started reading the pattern.
Everything was normal until now. But then, just after the sensor finished reading (I assume it's calculating) the front panel suddenly says "Cancelling" and the whole process stops. The computer then shows a message "Calibration failed, try again" or something in that lines and the process also stops.
I tried repeating the process with different settings (matte photo paper, Professional Matte Photo, even Premium Instant Dry just to see if it would even finish), rebooting both the printer and PC with no success. It always does the same, prints the first pattern, reads it, then cancels itself...
Just to confirm if I had a sensor failure, I loaded the Luster paper and run a calibration to it. Printed, read and finished with no problems! I've seen other people are able to calibrate this particular paper, so any help is appreciated.
One more note: I had to uninstall Internet Explorer 9 as a solution to a failure in the HP Color Center software (I read this somewhere). In the Color Center software, when trying to open the "Profile Paper" option, the window would show up briefly and then disappear. So I solved that, but the problem with the calibration on Epson Enhanced Matte persists. I think I saw this behavior before with HP Collector Satin Canvas, but that one is know because the way the texture reflects light in all directions would cause inaccurate readings... but with Matte paper???.
I tried both using the USB port and also the Ethernet cable. Both communicated well, same problem happened.
My Z3100 has the FW 7 version.
Any ideas? thank you!