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Author Topic: Store download session time-out  (Read 2908 times)

WallyM

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Store download session time-out
« on: April 09, 2012, 10:10:50 PM »

I'm on a 1.5 mbps DSL connection, and it takes me about 30 to 45 minutes to download a typical video.  Apparently, this exceeds the allowed session log-in time for the store, so instead of being able to download consecutive videos just by going back to my Order History after a download completes I have to log in again.  This takes me back to the Store entrance page and I have to navigate my way to my Order History page again before I can download the next video.  Rinse and repeat.

Would it be possible to increase the session time-out to something like an hour to avoid having to log-in for each video?

Thanks,
Wally
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Chris Sanderson

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Re: Store download session time-out
« Reply #1 on: April 11, 2012, 11:27:35 PM »

Our server has a 23 minute time-out. If no activity is recognized within that time, the login will be terminated

Chris Sanderson
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Christopher Sanderson
The Luminous-Landscape

mguertin

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Re: Store download session time-out
« Reply #2 on: April 12, 2012, 11:17:06 AM »

If you refresh the page anytime while the file is downloading it will reset that 23 minute session clock.  Hope this helps.
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WallyM

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Re: Store download session time-out
« Reply #3 on: April 13, 2012, 11:56:31 PM »

Thanks, I'll do that.

Wally
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