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Author Topic: CS5 will not open image.  (Read 6179 times)

Dan Berg

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CS5 will not open image.
« on: February 13, 2012, 05:01:09 PM »

After starting Photoshop I click on open to get an image and all the choices are grayed out. Everything's dead.
If you open force quit (Mac) it does not say not responding.
The only way out is to force quit the program.
Go to Lightroom work on an image,right click to edit in photoshop everything works great.
Any ideas why the stand alone version is doing this?
« Last Edit: February 13, 2012, 05:24:10 PM by Dan Berg »
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Schewe

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Re: CS5 will not open image.
« Reply #1 on: February 13, 2012, 05:07:57 PM »

You opening from Bridge or directly in Photoshop? If Bridge, try trashing the Bridge prefs...
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Dan Berg

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Re: CS5 will not open image.
« Reply #2 on: February 13, 2012, 05:22:01 PM »

Directly from Photoshop.
I normally do not use Bridge.
I just opened an image from Bridge with no problem.
Still will not open an image using the open tab.
« Last Edit: February 13, 2012, 06:07:39 PM by Dan Berg »
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rambler44

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Re: CS5 will not open image.
« Reply #3 on: February 14, 2012, 11:49:23 AM »

Where are your images located?  Put a jpg. on your Desktop and see if that is recognized after you select "Open' then "Desktop."
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Dan Berg

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Re: CS5 will not open image.
« Reply #4 on: February 14, 2012, 03:02:22 PM »

When you click File "open" nothing opens at all. Go up to the menu bar and everything is grayed out.
You cannot even close Photoshop. You must go in and force close it. Hitting the open button crashes the program.
If you go in through bridge it works properly.
I rarely open images this way but it is supposed to work.

A little test.
File "open recent" works ok.
File "new","create new document" and then go back to File and click open and that also works.
« Last Edit: February 14, 2012, 03:10:13 PM by Dan Berg »
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Schewe

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Re: CS5 will not open image.
« Reply #5 on: February 14, 2012, 03:15:28 PM »

Trash your PS preferences...
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Dan Berg

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Re: CS5 will not open image.
« Reply #6 on: February 14, 2012, 03:44:39 PM »

Trash your PS preferences...

Tried that and still have the same issue.

rambler44

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Re: CS5 will not open image.
« Reply #7 on: February 15, 2012, 05:52:29 PM »

Dan, I remember now that I had trouble with CS5 after I first downloaded it.  I called Adobe and they handled the issue promptly.  I had to grant them permission to see my screen remotely which helped a lot.  They removed somethings from the original download and I had to download a new version.

Anyway the process took awhile, but thy answered my call quickly and the problems were solved.
I did need the serial number as I recall, so have that ready.

You issue must be software. 
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kevk

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Re: CS5 will not open image.
« Reply #8 on: February 15, 2012, 08:01:16 PM »

Is it possible that the "File Open" dialog is actually open "off screen"? Can you hit the "Escape" key (ie quitting the file open dialog) to get control back to Photoshop?
On Windows (at least), Protoshop remembers the screen location where the dialog was last used. Maybe you had a second monitor attached last time you did a "File > Open" in Photoshop, or maybe radically changed your screen resolution so now the file open dialog is actually "there", but is off-screen?

Hitting the "Escape" key is the thing that will show if this is the case - as it would close the dialog even if it is off-screen.

Kevin
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Dan Berg

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Re: CS5 will not open image.
« Reply #9 on: February 16, 2012, 09:20:49 AM »

Thanks Kevin.
That did not work either.
Guess its time to call Adobe.

Dan Berg

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Re: CS5 will not open image.
« Reply #10 on: February 25, 2012, 08:11:45 PM »

A reinstall fixed the problem.
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