Imageprint Issues

[ippolitois]

I hope someone can help. I recently purchased a copy of IP7 from someone, and when I open an image in IP7, all the dark colors get a blue cast and are highly contrasty.  I have installed and reinstalled the software according to the IP trouble shooting guide and yet I cannot get the image to look like the sample in the photoshop version attached. I did not have this issue ever with IP6 and I’m baffled as to why it all of a sudden it’s happening now. I did submit this to Imageprint for some help but they told me that my software copy is too old and that I would have to upgrade to IP9 at a hefty sum to get some help. I was planning on either upgrading in the summer or getting a Canon printer and that's why I got IP7 for my 4000.

The tech support guy said the following:

"It's tough to say not know more about your images and settings. Since it prints fine, it's likely an issue with the monitor profile on the system. That's the only thing I know of that would effect our preview but not the actual print.  I recall version 7 had some issues with certain monitor profiles so you may want to look into switching your monitor calibration settings."

Does anyone know what he means by  "you may want to look into switching your monitor calibration settings."? I recalibrated my monitor, reinstalled the video drivers and revisited the Win7 color management function, but still no resolution. My knowledge base has run dry.

The images print perfectly, but it does not represent what’s on the IP screen, but represents how it looks on the PS screen. Therefore editing in IP or making any adjustments is impossible.

 Win 7 64
Nvidia 450 card
Spyder 3 screen profile

Any help would be greatly appreciated.


Paul

[Kirk Gittings]

I never found IPs preview to be very adequate and always relied on the PS softproof. Therefore I never made any adjustments in IP either.

[ippolitois]

I never found IPs preview to be very adequate and always relied on the PS softproof. Therefore I never made any adjustments in IP either.

I've installed the latest demo version of IP, recalibrated the monitor several times, and discussed this with Datacolor and I still get the same results. At this point, I've decided to live with this situation like everyone else who's told me too. It's interesting that most people who use IP disregard the preview in there software even though they tout it to be fully color aware. Even inexpensive software has better color management feature than IP.

The only thing left to rule out is the graphics card, but it's not going to happen as it's working well for everything else. I realize now that I should have posted this in the Color Management section.

If anyone has any additional insight, it would be greatly appreciated.

Paul

[macz5024]

Have you ever checked whether your monitor profile is an ICC-4 or an ICC-2 standard profile? IP (up to v9) is not able to use ICC-4 monitor profiles correctly. So you should use ICC-2 profiles for the moment - at least for issues like this. Fortunately printing works for ICC-4 profiles perfectly nice.

Markus

[ippolitois]

Have you ever checked whether your monitor profile is an ICC-4 or an ICC-2 standard profile? IP (up to v9) is not able to use ICC-4 monitor profiles correctly. So you should use ICC-2 profiles for the moment - at least for issues like this. Fortunately printing works for ICC-4 profiles perfectly nice.

Markus

Hi Markus,

Thanks for your reply. Yes, I created both V2 and V4 profiles with my Spyder Elite and yielded the same results. I then dusted off my old i1 display calibrator thinking it was the Spyder profiles as some have suggested but I got the same results with the i1 device profiles. The only thing left to try is a different graphics card. Currently, I have an Nvidia GTS450 and that's the last thing I can think that might be the issue. There is very little on line about this matter. I might swap out the 450 for my kids ATI card and see if it's the Nvidia drivers. Most replies I have gotten so far is to use IP as a print driver and forget about the other features. Ironically, the files look proper in the file browser. I set the color management to Adobe Print profile and the images looked almost correct but switching back to the proper ink/paper combo, and voila, back to the issue.

IP has now just become a print driver without using any of the editing capabilities it has to offer. I'm relying on the color managed photo editor to create the files properly and luckily, IP is printing them as shown in PS.

If anyone is having success with IP and able to use all the editing features, can you please tell me the hardware you're using, profiling device and OS?

Thanks in advance.

Paul


As a footnote, I just read in the Yahoo Imageprint forums that several other people have the same issues and was never resolved by Colorbyte. I guess it must be a long standing bug.