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Author Topic: Z3100 HP utility won't create paper preset?  (Read 744 times)

Mark Potter

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Z3100 HP utility won't create paper preset?
« on: December 19, 2011, 12:46:21 PM »

I just replaced my formatter board and made a new paper preset and printed with the HP utility and switched rolls to make another new paper preset and the HP utility tells me "please make sure your printer is connected, turned on and not printing"? Everything else seem to be working with the HP utility - I can connect to printer, check inks, and look at my paper presets but cannot create a new one?

my new formatter board is running, I have rebooted the printer and restarted my Mac (OSX Lion), I have reinstalled the latest HP utility, reinstalled the printer thru the system preferences, but still cannot create paper preset?

The Formatter board put me way behind and I needed to be printing days ago so any help would be great!
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