Basically they're proposing replacing everything form the main board, the formatter and even the front control panel. Its sorta sounds like replacing your entire rear axel on a car because you have a bent rim to me. Maybe the quote is just a worst case senario and the actual service might only be the main board.
You mean to tell me that an authorized repair tech from HP tries to pull the old "we'll replace every part until it works routine"?
because we don't know how to properly diagnose a problem.
There is something radically wrong here.
They give away the machines, make money on the expendables, and rape you over the coals to get it fixed if it craps out.
That has to be the biggest load of horse poop I ever heard !
I would be looking for a different tech or different brand machine if anyone ever tried to pull that on me !!!!!!