Jack, point well taken as the entire issue was never discussed openly. I only realized it by a tip of the hat by Capture Integration/Atlanta, after a long drawn out mess with my dealer. (My dealer did work with me and make it right, but I didn't feel that they led the charge and for sure didn't leave with a good feeling that things would be fixed until I pushed back)
Would you mind clarifying that we (Capture Integration) were the good guys in this story? The sentence structure is not especially clear here and it can be misread that the opposite was true.
The story can be hard to read but basically: improvements were made in firmware, some early units had trouble accepting the new firmware, and Paul was able to get his back serviced to accept the new firmware.
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Separately:
Probably, I shouldn't comment on this thread because it would be more PR-wise to just ignore it. But I value honesty above PR.
There is essentially no chance Phase One will do any feature-additions via firmware on the P45+ at this point. They released several firmware updates over the years since the back was released, some to get up to pre-release promises (e.g. 1 hour exposure), some adding overall better quality, speed, and some adding support for new CF cards.
They still support the back in their current software (as they support all single shot Phase One backs ever made), which is more than can be said for most camera companies (see also: Canon 5D mark 1 and 1Ds Mark 2 support in EOS Utility) and will provide support/service/warranty/repairs for it for many years to come.
If for some reason a firmware update needs to happen to
fix a new issue (e.g. a major change to the firewire spec, or an entirely new CF card) that may well happen.
But development of
new features on any product ends at some point, usually when a new generation is released (e.g. the P65+) and certainly by the time two new generations have shipped (e.g. the IQ series). For better or worse, it's just not going to happen. I'd wager you'd be hard pressed to cite any camera company that has added significant features to a product 4.5 years after starting to ship it.
Specifically with *firmware* the process to do a feature addition - in a way that you're extremely confident the feature you've added is bug free, works with all backs made, works with all accessories (e.g. cf cards), and doesn't screw up any related functionality, in all situations - is not trivial no matter how small the feature you're trying to add. Now imagine you're an engineer and the last time you looked at the firmware for a P45+ was over a year ago, and you've been focused on firmware for the 40/65+ and then the IQ - and it becomes even more challenging.
Steve has already jumped in on this thread because we view ourselves as advocates for our customers - intermediaries trying to help a manufacturer understand users in the real world and trying to help customers understand the abilities and limitations of the manufacturer. Anytime we see a chance for Phase to do something reasonable that would help it's customers we advocate for it hard. And trust me, I do understand some of the frustration in that the 45+ is still a currently-sold product, specifically because of it's long exposure and some of these features are seemingly easy to add. I also think it's enormously constructive to have a conversation about "what features would I liked to have had on the P45+ I purchased". Specifically, I've always (meaning after it was brought up and discussed intelligently here on LL) been in favor of allowing (optionally - a la a custom function) the user greater control/transparency into the dark-frame process. Perhaps an onscreen indicator of sensor temperature, the ability to disable a dark frame, capture it later (not ideal but perhaps needed for some applications), control whether or not the previously captured dark frame will be used or a new one captured etc. Wrapping features like that into firmware for the current line or into future products would be a great idea. It's this sort of feedback about the P+ that resulted in the IQ.
It's just not going to be added to the 45+.
Don't shoot the messenger here - I just hate to see this thread go on with only voice indicating the reality of the situation.
Doug Peterson
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Head of Technical Services, Capture Integration
Phase One Partner of the Year
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National: 877.217.9870 | Cell: 740.707.2183
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