Yep, one was under warranty and was repaired for free. The other 2 owners were requested a 250 US$ repair fee that was lowered to 150 US$ after mention that we knew other people with the same issue...
The point is 2 fold though:
- Issue with Canon support -> The frequency of this issue seems to indicate a fundamental design flaw and I would expect Canon to fix such issues for free in this case. Granted, few companies behave this way nowadays and the absolute amount is not a disaster,
- Issue with Canon designs -> It could be my perception, but I expect a high end compact camera like the S to work a reasonable amount of years in reasonably normal conditions. Based on these joined experiences the S has not delivered on this expectation for me and my friends. I have personally been unable to take critical images because of this failure. A camera the size of the S was the only one I could carry on that day.
Anyway, I am not on a crusade against Canon. I am sure they make overall excellent products but my experience has convinced me to look elsewhere.
Cheers,
Bernard