I had a similar experience last year. They charged my credit card immediately, then backordered over $100 of stuff indefinitely. For three months I went back and forth by phone and e-mail, but no refund ever happened. Finally went to Discover and they refunded me the money. Now I want something else that I can't find anywhere, and I'm afraid to try again. Does anyone know where to get the stackable metal slide storage center? I can't find a manufacture on the ones I have, and really want a couple more. Or is anyone getting rid of theirs?