What's your support case number?
I've found in general that Phase One provides the best support and service of any of the companies we deal with. But it's best to keep in mind that their support system is set up with a priority to supporting their dealers who are supposed to provide the majority of support to the end-user. So if you buy through a dealer you then have them for support. We (Capture Integration) screen share with customers regularly to resolve issues like this quickly.
Doug Peterson (e-mail Me)
Head of Technical Services, Capture Integration
Phase One Partner of the Year
Leaf, Leica, Cambo, Arca Swiss, Canon, Apple, Profoto, Broncolor, Eizo & More
National: 877.217.9870 | Cell: 740.707.2183
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