1. Your first line of support should be your dealer. They are your local contact and should be able to resolve most issues directly. In the case you do need some specific help from Phase/Leaf (e.g. a repair) the dealer is responsible for arranging this. Your dealer can provide support locally, in your preferred language, and with personal knowledge of who you are, what your skill set is camera/technique/software/workflow wise, and can do so in your local time zone (often providing cell phones for contact outside of typical working hours). While I think Phase/Leaf do a darn good job of support they are set up to provide support to the dealers who are responsible for supporting their customers.
2. You will not have much luck attaching a file of that size to the case directly. Instead you can upload it using an FTP program to ftp.phaseone.com (subfolder support/upload) and just let them know in the case what the name of the file is. (
link). It looks like you're using mac so I'd suggest CyberDuck.
If FTP is foreign to you (very basic for advanced computer users/nerds but very confounding for many novice/basic computer users) then you have one more reason to seek support from a local dealer first - we have customers drop off files on DVDs all the time to look at - as needed we (the dealer) can upload them to the Phase One FTP.
Doug Peterson
(e-mail Me)__________________
Head of Technical Services, Capture Integration
Phase One Partner of the Year
Leaf, Leica, Cambo, Arca Swiss, Canon, Apple, Profoto, Broncolor, Eizo & More
National: 877.217.9870 | Cell: 740.707.2183
Newsletter |
RSS FeedBuy Capture One 6 at 10% off