The point is, the product isn't officialy launched.
So they're selling an un-launched product ? that doesn't make much sense. I'd guess they've started selling it slightly earlier than planned, but haven't bothered to change the NDA for their testers and reviewers. Which if they've the answers to early users issues might be a bit of mistake. However it has been shown publicly a month ago, so it's hardly much of a secret and X-Rite were running training courses for in it the UK last week.
All others can say whatever they want and share their experiences/findings, but just don't expect answers from the horse's mouth yet.
If I do get help that would be nice, but I'm not expecting answers or support from anyone here, that's X-Rite's job.
I'm just reporting and sharing findings with my new purchase here, it's one of the few sites on the web where colour management issues get discussed in a mature way. I'll be on the phone to X-Rite on Monday morning regarding the problems I'm seeing, by then I'll have tried more alternatives and hopefully can provide some constructive feedback.