DO NOT do business with LPS Computer!!!!
I just got hung up on after being treated like crap.
Here's the deal. They offer a kit described on the website as:
The kit has everything you need to do the job right:
1 Carriage Belt (Y-axis) Q5669-60673
(Click here for LPS belt specifications)
2 Non-evaporating synthetic oil for the rails
3 39 Piece Specialty Tool Kit
4 Media required by HP for Calibration
5 Illustrated belt replacement and plotter calibration directions (CD)
6 Service Manual with Illustrated Replacement Instructions, Parts List, Error Codes, & more (CD)
7 Toll Free Phone Support if Needed
Let's start with the obvious - it does NOT include the tools needed, plain and simple. You need, in addition to the kit provided, dedicated T8 and T10 drivers - NOT bits and a bit driver, that does not fit in two locations.
Item 5 is not there, there is no step by step at all, but that's fine I can read the service manual myself.
No one there has ever used their own kit to attempt the job, it's false advertising pure and simple. The gal I spoke with this morning was understanding and promptly credited me $12 for the missing T10 tool. Which now confirmed, was not in fact missing, it doesn't exist.
I just got off the phone with a guy, presumably the guy she went to ask about the problem this morning - who was not willing to admit fault and claimed I was 'working him trying to get compensation'! I said you credited me $12 this morning for the T10, I now want the same for the T8! He said no way, I'm not giving you money for that, I'll send you a driver! I said ok, when is it going out? He said in a couple days, he has to source one. I said ok please send me an email stating you are sending me the driver - he REFUSED - not acceptible! He admitted that his technicians had never actually used the kit, but instead uses the 'better' tools! I said you charged me $50 for a $5 tool kit and a sheet of paper, who's working who? He said 'well you also get technical support for that price. I said YOU are getting technical support from ME! I just told YOU how your kit is deficient and you admitted that what you are sending out doesn't work for this job and will have to modify it now!
He still refused to budge and I said that I have the option of filing a PayPal claim since it's falsely advertised and he got very upset. I said I did NOT want to do that since it wouldn't be fair and just wanted a fair compensation. Since they offered $12 the first time I think $12 the 2nd time is that fair compensation. He then mumbled something and hung up on me!
So now I WILL be contacting PayPal to see what they say.
All it took was them to do the right thing here and correct their mistake. They put out a product that was untested and they got burned on it. That is their fault, not mine. I paid a relatively high amount of money for the promise of having what I needed for the job and they did not deliver. When a customer is the tech support and R&D that's not right.
I'm 90% through the project, and it looks like this is the last gotcha with the kit. On to cleaning, replacement, calibration and more vid editing...100 clips and counting!! Ahhhh