It's a small company and I'm not sure why but sometimes they can take a little while to get back but they eventually do. I've noticed that I get a quicker reply when I put something like 'request for quote' in the subject line. I know a few people that e-mail with other contacts there beside Reiner. Some prefer to just call. I think also there are several other e-mails and contacts on the Rolleiflexpages.com
Here's a direct link to the contact page - scroll down to the bottom. I've taken the liberty to copy a portion - hope Pascal doesn't mind.
Sales, service and repair of the Rolleiflex 6008 AF and Hy6 systems, as well as Sinar Hy6 and Leaf AFi bodies, is offered by DHW Fototechnik GmbH (successor to Franke & Heidecke GmbH). Contact details:
DHW Fototechnik GmbH
Salzdahlumer Straße 196
D-38126 Braunschweig (Germany)
Phone: + 43 (531) 6800100
Fax: +43 (531) 6800295
General email:
info@dhw-fototechnik.de Web:
www.franke-heidecke.net and
www.dhw-fototechnik.de (under construction)
Good points of contact:
Service hotline: +43 (531) 6800425 (Monday till Friday between 9:00h and 15:00h)
Manilla Brauner
Email:
m.brauner@dhw-fototechnik.deKatharina Hartje (head of sales and personnel, deputy CEO)
Phone: +43 (531) 6800348
Email:
k.hartje@dhw-fototechnik.de Hans Hartje, CEO
Phone: +43 (531) 6800315
Email:
h.hartje@dhw-fototechnik.deReiner Schönrock
Phone: +43 (531) 6800293
Email:
r.schoenrock@dhw-fototechnik.deFor background on DHW Fototechnik see also the page on the Hy6 camera on this site.
Several repair centers are offering support for most Rolleiflex products (including Rollei 35, 6000-series, twin-lens systems, slide projectors). Exception are the Hy6 and AFi systems, which must be serviced by DHW in Braunschweig or by Sinar Photography AG in Zürich. Addresses of external service centers in Germany:
Wiese Fototechnik, Danziger Straße 47-49, 20099 Hamburg
Phone: +43 (40) 8503490 Fax: +43 (40) 8511221
E-mail:
info@wiese-fototechnik.de Web:
www.wiese-fototechnik.de Marland & Co, Handjerystraße 18, 12159 Berlin
Phone: +43 (30) 85228 91 Fax: +43 (30) 8514009
Herbert Geißler, Lichtensteinstraße 75, 72770 Reutlingen
Phone: +43 (70) 7292970 Fax: +43 (70) 722069
Mitterreiter GmbH, Balanstraße 228, 81549 München
Phone: +43 (89) 682233 Fax: +43 (89) 686987
Foto- und Filmgeräte Service GmbH, Petzvalstraße 56a, 38104 Braunschweig
Phone: +43 (531) 237250 Fax: +43 (531) 2372511
Paepke Fototechnik, Siemensstraße 43, 40227 Düsseldorf
Phone: +43 (211) 9868880 Fax: +43 (211) 98688829
E-mail:
paepke-fototechnik@gmx.de Web:
www.paepke-fototechnik.de Herbert Geißler, Friedrich Ebert - Straße 21, 90537 Feucht bei Nürnberg
Phone: +43 (91) 2870760 Fax: +43 (91) 28707636