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Author Topic: Help Please: convert to dng option greyed out  (Read 4412 times)

Bryan Conner

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Help Please: convert to dng option greyed out
« on: November 22, 2010, 01:27:18 PM »

I have two problems that are new as of today.  When I insert a CF card into my card reader, the Photo downloader associated with CS3 does not open.  Nothing at all happens.  I can access the card with no problem in Bridge or Photoshop.  The Photo downloader works if I prompt it manually, just not automatically.  Second problem:  When I do open the Photo downloader, the option to convert to dng is greyed out.  I can save as a dng from camera raw with no problem.  

The only thing that I changed in the computer today (windows xp) was that I installed Nikon Transfer, which came with a Nikon Point and shoot that we have.  I have now uninstalled that program.  I did not know what it was until after I had installed it.  Any help will be greatly appreciated.
« Last Edit: November 30, 2010, 01:57:54 PM by Bryan Conner »
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Bryan Conner

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Re: convert to dng option greyed out
« Reply #1 on: November 23, 2010, 01:00:06 AM »

After a good nights rest, I attacked the problems again this morning.  I have solved the problem of Bridge not automatically opening the Photo Downloader when a card was inserted into the card reader.  The auto play settings for the card reader were reconfigured somehow.

I still have the dng problem in the Photo Downloader.  The option to convert to dng is still greyed out in the downloader.  Any help is greatly appreciated.


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Bryan Conner

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Re: Help Please: convert to dng option greyed out
« Reply #2 on: December 03, 2010, 01:36:40 PM »

I still have the dng problem in the Photo Downloader.  The option to convert to dng is still greyed out in the downloader.  Any help is greatly appreciated.
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davidewers

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Re: Help Please: convert to dng option greyed out
« Reply #3 on: December 04, 2010, 04:47:12 AM »

Have you taken this question to the Adobe forums? They have some of the best help out there
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Bryan Conner

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Re: Help Please: convert to dng option greyed out
« Reply #4 on: December 04, 2010, 03:16:36 PM »

No, I have not done that.  I will though.  thanks for the idea.
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Bryan Conner

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Re: Help Please: convert to dng option greyed out
« Reply #5 on: December 07, 2010, 11:32:15 AM »

the problem has been solved.  Even though my version of Bridge was the latest for CS3 and the option to update from within Bridge was not available, I downloaded the last update and installed it.  Convert to dng is now available in the Photo Downloader.
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gamezway

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Re: Help Please: convert to dng option greyed out
« Reply #6 on: January 10, 2011, 01:24:44 AM »

sounds great .
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