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Author Topic: MacPro turns itself off  (Read 8782 times)

francois

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Re: MacPro turns itself off
« Reply #1 on: November 04, 2010, 09:23:53 AM »

MacPro (2 x 2.8 quad-core intel xeon running mac os 10.6.4) turns itself off whenever it I leave it alone for about 15 minutes, tried repairing permissions to no avail. Does anyone know if this is known issue?
Thanks
You might want to see if there's any error/warning message in the Console. Does this happen if you boot in safe mode?
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Francois

digitaldog

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Re: MacPro turns itself off
« Reply #2 on: November 04, 2010, 10:47:45 AM »

Check the energy settings system preference too.
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Andrew Rodney
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Jack Flesher

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Re: MacPro turns itself off
« Reply #3 on: November 04, 2010, 11:09:22 AM »

Does it actually power itself OFF, so the little blue light over the power button on the box is not lit?  Or does it just go into deep sleep?  If the former, that's definitely weird.  IF the former, that's definitely weird.  IF the latter, don't sleep the drives.
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michaelbiondo

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Re: MacPro turns itself off
« Reply #4 on: November 04, 2010, 11:18:55 AM »

Ok, The system shuts itself down completely. No light on the box or displays (you know the lower righthand corner on the frame of the cinema display)  Energy saver is set to 15 minutes for both displays and hard drive. This is what console says...

11/4/10 10:38:14 AM   configd[15]   Sleep: Platform Failure - AC
com.apple.message.domain: com.apple.powermanagement.sleep
com.apple.message.signature: Platform Failure
com.apple.message.result: Failure
com.apple.message.uuid: 71592210-79A4-42C0-89A9-8559BDAAC516

Looks to be a sleep related issue (I know that I have one, don't get enough of it)

attempting to re create the problem in safe start up mode
thanks for your input...

francois

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Re: MacPro turns itself off
« Reply #5 on: November 04, 2010, 11:25:51 AM »

Ok, The system shuts itself down completely. No light on the box or displays (you know the lower righthand corner on the frame of the cinema display)  Energy saver is set to 15 minutes for both displays and hard drive. This is what console says...

11/4/10 10:38:14 AM   configd[15]   Sleep: Platform Failure - AC
com.apple.message.domain: com.apple.powermanagement.sleep
com.apple.message.signature: Platform Failure
com.apple.message.result: Failure
com.apple.message.uuid: 71592210-79A4-42C0-89A9-8559BDAAC516

Looks to be a sleep related issue (I know that I have one, don't get enough of it)

attempting to re create the problem in safe start up mode
thanks for your input...

Any peripherals connected to your Mac other than the Apple mouse & keyboard?
« Last Edit: November 04, 2010, 11:42:43 AM by francois »
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Francois

michaelbiondo

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Re: MacPro turns itself off
« Reply #6 on: November 04, 2010, 01:02:30 PM »

Great, problem does not occur in safe mode. I have a Wacom Intuos 4 tablet, epson 9880 printer and two other world computing voyager bare drive docks connected. All drivers are up to date and the devices were playing nice with the Mac until yesterday. I will unplug everything and restart....

digitaldog

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Re: MacPro turns itself off
« Reply #7 on: November 04, 2010, 01:38:37 PM »

The trick now will be to remove a device one at a time until this issue stops. It could be an issue with a USB, FireWire or similar device.

You don’t have any cables hooked up going nowhere do you? That is, a FireWire cable inserted with no device on the other end (awaiting a device)? Not a good idea.
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Andrew Rodney
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michaelbiondo

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Re: MacPro turns itself off
« Reply #8 on: November 04, 2010, 02:05:13 PM »

Unplugged everything, cables to nowhere are unplugged, ethernet unplugged, everything unplugged. Restarted in regular (not safe mode) and the problem persists. Which is that she shuts herself down after about 5 minutes asleep (hard drive and monitor). Weird. So to recap, she works fine in safe mode with everything plugged in, but has this "issue" when she is started in regular mode with or without everything plugged in. Need to do some research and find out what exactly "Safe Mode" is...

francois

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Re: MacPro turns itself off
« Reply #9 on: November 04, 2010, 02:19:20 PM »

Unplugged everything, cables to nowhere are unplugged, ethernet unplugged, everything unplugged. Restarted in regular (not safe mode) and the problem persists. Which is that she shuts herself down after about 5 minutes asleep (hard drive and monitor). Weird. So to recap, she works fine in safe mode with everything plugged in, but has this "issue" when she is started in regular mode with or without everything plugged in. Need to do some research and find out what exactly "Safe Mode" is...

Safe Mode:  http://support.apple.com/kb/HT1564?viewlocale=en_US

Edit: one thing that you can do is to install a fresh Mac OS X system on an external HD and boot on it.
« Last Edit: November 04, 2010, 02:24:17 PM by francois »
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Francois

digitaldog

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Re: MacPro turns itself off
« Reply #10 on: November 04, 2010, 02:31:30 PM »

Plug everything back in. Now make a new account and log in. Does it shut down? If not, it seems to be something in the User System that you’ll have to track down.
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Andrew Rodney
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Craig Lamson

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Re: MacPro turns itself off
« Reply #11 on: November 06, 2010, 09:21:38 AM »

 internal power supply......
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Jack Flesher

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Re: MacPro turns itself off
« Reply #12 on: November 06, 2010, 09:52:18 PM »

That's at least an easy one -- congrats!
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