I bought a z3200 to use in conjunction with my aging z3100. Right out of the box I am having some pretty serious issues with it. The magenta channel is basically non existant, and there are a substantial number of nozzles not firing on other print heads. The silver faceplate on the LCD display is delaminating and the LCD display itself flickers (tested to make sure this wasn't a power issue). Also, after a printing a few alignment charts, a few diagnostic charts, and cleaning the print heads, there was a a thin layer of ink on TOP of the print heads (inside the carriage). I've never seen that before. I called HP and they are sending replacement printheads. I'll give it a shot, but I am skeptical this will solve anything. It doesn't seem likely that so many brand new printheads could be simultaneously defective.
What would you do in this situation? I expect a brand new printer to work flawlessly. If this were a desktop printer (and it wasn't such a hassle to move and ship the thing) I would have already returned it. Would you let HP repair a brand new printer? Demand to exchange it for a new one? Call the credit card company and cancel payment? Make angry message board posts? I already did that last one.
