Phase One bought a piece of software with a great history which had been languishing in Microsofts hands for a few years. To kick off their ownership they offered it for FREE to a huge % of their existing user base (all phase/mamiya/leaf DB owners, all c1 pro owners, all iView owners) and updated it with some initial increased integration with C1 (much more will come, it's been literally only a few weeks). They did a decent (not perfect but not terrible either) job of documenting the process of getting a free license and the entire process can be done online yourself (rather than e.g. most of Adobe's license management which must be done by phone). They followed standard industry practice of having a place on the website to download a free trial which could be activated (without redownload/reinstall) with a license which you could get (for free, and on your own - no phone calls or support cases needed) through a separate part of their website. You downloaded the trial and did not activate it and when it expired after a 30 day free trial at the start of a weekend it would have taken about 48 hours before you got a reply to a support case (Phase One has support agents in DK, asia, and the US so emails are answered during a pretty wide span of time due to the advantage of different time-zones). Had you purchased your copy of Capture One through a dealer like us you would have also had a cell phone to call over the weekend.
Phase One is not perfect (no company is) but honestly, I don't see why you have such a negative tone about this situation. In fact if anything I think this entire thread should reflect very positively on Phase One rather than the screaming the-sky-is-falling incriminating tone of your original thread title. When I saw the thread title I assumed something utterly catastrophic had happened, so I understand why the moderator had modified your title to indicate the issue had been resolved.
Clearly you must have had some issues in the past that are coloring your view of this situation. I would encourage you to try to forgive/forget any past issues and give them a chance to impress you moving forward. A good support staff is no substitute to reading the documentation and doing a little research on your own, but I (personally) know most of the Phase One support team and they are dedicated, knowledgeable, and hard working and genuinely enjoy their work - when you need true support or the documentation is not clear - they are very helpful.
One quick plug (marketing B&S though it sounds): Phase One lets you manage your licenses online, including the ability to reset your activations a nearly unlimited number of times to account for stolen laptops, OS reinstalls, etc etc which is very rare. Adobe for instance makes you call them to do this and they will really chaff at doing it more than once.
Head of Technical Services, Capture Integration
Phase One, Leaf, Cambo, Canon, Apple, Profoto, Eizo & More
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