My experience with Image Print is that it's a fantastic program with my Epson P4000 printer, but they don't know what "customer service" means. I had a problem with my hard drive, and had to reinstall all my programs and updates. I reinstalled OSX and all of the updates first, then I installed all my programs including Image Print. Image Print worked the first time I tried it, but now anytime I shut the computer down, and turn back on, when I try to open Image Print I get the message "couldn't connect socket in ip_config". If I reinstall the software, it works perfectly. I went to Image Print's web site, and it listed a fix for this problem, but when I tried to download it, it said that the fix was no longer available. I called Image Print customer service, and they informed me that the fix was no longer available because my version of Image Print is no longer available. They said the problem resulted in my reinstalling the OSX updates, and the program software and updates in a different order that originally done. Suggested that I upgrade to the "new" version. I informed them in so many words, that I would never pay another penny to Image Print. So, consequently every time I shut down my computer, if I want to print thru Image Print, I have to reinstall the software.