I'm just making a very disturbing experience with what B&H calls service.
An express delivery to Switzerland seems to be stuck somewhere since two weeks. Swiss post has no records that the parcel has been sent and they tell me that the sender has to initiate a trace. So I requested this from B&H. Their answer is that they won't do anything before 45 days have passed. Even on the USPS site it's mentioned that you should take action if this type of delivery is late over two days.
I have been ordering almost exclusively since years from B&H, but this kind of treatment definitively changed my mind. How are your experiences with these guys when something goes wrong?