I'm not looking to stoke flames here, but I used to prefer a hardcopy User Guide, too. I now prefer and use online user guides ....
If/when I want a hard copy of a User Guide, I print it out in duplex format and bind it at my local Quick Print or Kinko's.
I have no problem with a PDF user guide, to be printed or not as I choose (although for a $400 program, I think they could kill a few trees for
me, instead of leaving it to me and my laser-jet). But MS's help system is, when implemented properly -- as Adobe proved with CS2 -- marvelous, and should be used whenever possible.
I can even understand why an outfit would shift from .chm to .htm, as Adobe did with CS4 -- it's more cross-platform, and they did very well with it. <rant> H'ever, the .htm is on *their* servers. Not local. If I want a local 'User Guide' copy, I must DL a mess of PDFs. The ones that should be on the program DVD! yeesh!
The late trend to using a single PDF, laid out as if for printing, as the one and only 'help' file is ludicrous. The C1 'User Guide' is in its own category. It's badly organized, incomplete, clumsily written, and lacks depth. And it's the only 'help' C1 offers. Maybe a real .chm file from them wouldn't be any better, now that I think about it. </rant>