In case anyone else has similar problems, I'll report any progress, or otherwise, till the thing is fixed. Oiled the carriage bar: no change. Did a head realignment: no change. So I've now ordered new print heads. The machine has done about 3500 prints, some 24x60", on its original print heads so I don't think I should complain too much. HP recommend you change them every few ink cartridges. My view is, if it ain't broke, don't fix it. But now it's broke...