My Z3100 will be out of warranty soon and I'm interested in obtaining the replacement starwheel assembly.
I'd like some advise on the best way to approach HP. I've seen conflicting information in the messages about how HP has addressed this matter. Do I need to show some examples of scratched prints? I have had problems with the metal starwheels coming off the springs before. Does the new assembly fix this issue as well?
Thanks for your help.