Yup seen this one a fair amount. 50% of the time it can be solved by "bleeding" the cartridge, but in a simpler manner. Hold ink cart over trash can, insert paper clip into opening and release a few drops of ink. At that point if it works great, if not then Epson is supposed to overnight carts direct to you. Most of the support people seem to just resolve the issue quickly by sending new carts. In other cases your dealer may offer to replace the carts, and deal with the return, we do this with many of our customers, because it really is a pain to open a new ink cart and have it fail. The word from Epson is that the issues is related to air bubbles in the ink carts. They are aware of this, and I think it's getting better. Although I agree that the failure rate is still a bit too high. FYI