It looks as if Gitzo support is good in large Western countries, but not in smaller ones such as UAE.
Well, I'm still waiting....
The UAE rep initially said they wouldn't deal with it because I didn't buy it from them, but yesterday they emailed me for further info so I sent photos of the broken hinge (see attachment);
the Service Supervisor at Bogen Imaging USA said it was
covered by the warranty but they can only ship within the USA, the UK service centre told me on the phone that I'd probably have to order the spare part myself from Italy (80 quid not including tax, shipping etc).
AND.... I just got an email from an Italian gentleman (Vitec Group Imaging Support) - asking about the UAE rep's response. Contact from Gitzo?
So maybe all is not lost. I won't have the tripod for my trip to the south of Oman next week, nothing will happen during the Eid break in this
country, ... maybe in time for Christmas?
I'll keep you posted.