@feppe,
What's wrong with my attitude ?
I'm a really relaxed customer, I know about the POOR POOR customer support from the European companies, especially in the Netherlands it's been getting worse by the year up to a point that I'm almost surprised if company calls back, answers emails or gives you the right answer
I think the problem if any with my attitude is that I'm too easy, although I have to admit that when a line is crossed I can get very difficult, but a line must be crossed for that to happen and normally that is a line were most customers would have become angry much earlier
What I understood from the TS is that he send out his back and it was lost in customs.
If indeed it had been send out by phase one I still think it's a good thing they replaced it that fast.
They could have said we are sorting it out, sorry you have to wait.
I recently had my mamiya body in repair for 6-7 weeks in total and I was lucky I had a backup in the form of the RZ and 5DMKII because my supplier did not even want to send things by priority (too expensive). My "attitude" towards this case was simply because it was a follow up on several other problems I had with that body and to be honest I was fed up with it and the times I had to miss my body. (I think you meant that affair with your remark), but overall I'm very relaxed