[quote name='neil snape' date='Jul 1 2009, 03:19 AM' post='294891']
Just a heads up for the frw update Z3200. I am really glad these new features were finally added. It is totally unexpected but they were requested a long time ago in a wish list.
"The new firmware has improved the way the printer manages the network connection. Previously the printer occasionally hung if there was a network issue while the printer was in stand-by."
Neil, I have a supposed network problem with my Z3100. Is this the same issue?
I have been having two seemingly related problems ever since I bought the HP Z3100 printer last fall. I have discussed this issue with HP several times but they seem to think it is a non-printer related network problem. I'm not so sure.
Vista 64 bit - 8 GB Ram
Printing from CS4 and Qimage (problem 1 happens from both)
Printer network connected through router
Print Utility: 18.104.22.168
Problem 1. Frequently (like every dozen prints or so), when trying to print, the print never shows up in the "Print Preview" and hangs there. When this happens, I need to shut down both the the computer and the printer. The document remains in the print queue (in the HP Printer on the Control Panel) and I can't delete it from the queue unless I reboot both the computer and the printer. I am able to ping the printer with a response during this time, so it seems network communication to the printer is OK.
Problem 2. When creating a Paper Preset the action hangs and I get a message that "device is not available". At this point I can ping the printer successfully. I need to reboot the printer, then the "Create Paper Preset" returns and is available. In both cases, sometimes the shutoff button on the front panel of the printer doesn't work so I need to switch it off from the back.
Do you think these are the same problems as with the Z3200? If not, any suggestions?